(May 21, 2024) 【Important Notice】For Customers Using Visa and Mastercard
Temporarily suspend of Visa and Mastercard services
Thank you for using Fantia.
As of Tuesday, May 21, 2024, at 3:30 PM, the use of Visa and Mastercard credit cards has been temporarily suspended.
We apologize for any inconvenience this may cause. Customers using Visa or Mastercard credit cards are kindly requested to use JCB, American Express, Diners, or other payment services.
*Please note that there is no impact on items that have already been paid for.
Other payment services
・TORA COIN(PayPay/au PAY/FamiPay/銀行振込/AFTEE先享後付/BitCash)
・Convenience store payments
・Bank Transfer
・atone postpaid payments (only available for purchasing downloadable products)
We sincerely apologize for the sudden notice.
We appreciate your understanding and cooperation.
For Customers Subscribed to Paid Plans
Due to the temporary suspension of Visa and Mastercard usage, if you have registered a Visa or Mastercard credit card as your payment method, next month’s payment cannot be processed. We kindly ask for your cooperation in registering another payment method.
*There’s no need to cancel your current plan.
・TORA COIN payments here
*For customers from overseas, you can also purchase “TORA COIN” from “Tokyo Otaku Mode”.
・Convenience store payments／Bank payment
■Payment with “TORA COIN”
①Please check if “Use TORA COIN for plan continuation payment” is enabled on the “Plan Continuation Payment Settings” page.
②Check your TORA COIN balance. If the balance is insufficient, click the “+” button to proceed with purchasing more TORA COIN.
■Payment via Convenience Store / Bank Transfer
①On the “Payment Methods” page, delete your current card information by clicking the “Delete” button.
②You can extend your membership on the “Participating Fan Clubs” page from the 10th of each month until the end of the month.
③If you do not complete the extension procedure by the end of the month within the valid period and it expires, it will transition to a grace period until 23:59 on the 7th of the following month after the last valid expiry date, during which you will need to manually complete the payment on the “Participating Fan Clubs” page. *Please note that if you use convenience store payment or bank transfer, it is common for the payment to exceed the valid period. You can also choose to pay for multiple months at once, so we would appreciate your consideration.
Attention to Expiry of Paid Plan
If your paid plan expires on the 1st of every month, your registration status will move to the payment grace period. Until 23:59 on the 7th, participating fan clubs will be temporarily transitioned to the free plan, and the change will become final if the expiration date is not renewed on the 8th.
During the grace period, you will not be able to view or purchase limited content on your previous paid plan.
Regarding the payment of the continuation fee for the plan you are currently enrolled in, you can proceed through the “participating fan club”.
By paying the plan fee during the grace period, you will be able to continue subscribing to the paid plan and continue to enjoy exclusive content.
*When paying by “convenience store payment” or “bank transfer”, if you enter the wrong subscription period when selecting a continuation subscription, you will not be able to cancel it manually and the payment grace period will have passed before it will be automatically canceled. Please be especially careful.
Frequently Asked Questions
| No | Question | Answer |
| １ | Is the service suspension temporary? Is there an estimated time for resumption? |
At present, there is no specific timeframe for resuming services. We sincerely apologize for any inconvenience caused. Please refer to our notification page for further updates and announcements. |
| ２ | What are the implications for orders placed before the suspension? | There will be no impact on orders for which payment was received before 3:30 PM on May 21, 2024 (Tuesday). |
| ３ | I would like to know how to change to another payment method. | If you have been making payments via credit card, it is possible to change to payment via ‘Tora Coin‘ or ‘Convenience Store/Bank Transfer‘ without needing to unsubscribe from your current plan. *There is no need to cancel your current plan. If you cannot find the options related to continuous payments, it is likely that your credit card information is still registered. Please check the status of your card information deletion on the payment method page. |
| ４ | Do the grace periods for the plans not extend? | We have extended the payment grace period for the continuation fees of your current subscription plan. You can proceed with the plan continuation until June 13th (Thursday) 11:59 PM. We kindly ask for your cooperation within this period. Please note that access to and purchase of exclusive content in the paid plan will be unavailable until the necessary procedures are completed. |
| ５ | What measures are you considering for the future?” | We are currently working diligently on implementing alternative payment methods and improving our services. We will inform you of specific measures as they are introduced. |
Related Information
■Fantia
＜Payment Methods＞
https://fantia.jp/mypage/users/payment_methods
＜Plan Continuation Payment Settings＞
https://fantia.jp/mypage/users/payment_methods?type=setup_subscription
＜Payment Methods for Convenience Store Payments＞
https://fantia.jp/help/conveni
■Fantia support
＜What payment methods are available?＞
https://help.fantia.jp/285
＜I want to change the payment method for my paid plan.＞
https://help.fantia.jp/1140
＜My paid plan has expired. What should I do?＞
https://help.fantia.jp/330
＜How can I extend the validity period of my plan?＞
https://help.fantia.jp/320
＜I want to pay the membership fee for my paid plan with TORA COIN.＞
https://help.fantia.jp/905
＜Please tell me about payment via bank transfer.＞
https://help.fantia.jp/952
＜I want to pay the continuation fee for my paid plan for multiple months in advance.＞
https://help.fantia.jp/3432